Maximize customer satisfaction at a fraction of the cost.

Customer satisfaction is key to your company’s success. Whether you’re managing client services as a business of one, or investing in a staff of employees, consider the innovative Service Desk solution from ASD. Save time and money with support from our Service Desk team.


How does ASD’s Service Desk Solution work?

Trust your customer care to ASD. Our expert team provides a variety of back office and administrative services to keep daily operations running smoothly, while you work on your business. ASD’s talented staff is your virtual workforce; they serve your customers on behalf of your company and support your success in key areas such as customer service, billing and collections, project implementation, and employee support.

Your ASD Service Desk is geared towards optimal customer experience and your business growth. Each month, you’ll receive these customized services on a variable cost basis. We’ll adjust your fees upward or downward, depending on your monthly activity, to be as cost-efficient as possible.

Which services are available through Service Desk?

Our Service Desk is your support center. We’ll serve as a central point of communication and operations for customers, employees, and service providers. Our specially-trained staff assists with service delivery, request fulfillment, problem management, and project coordination.

ASD helps you manage the business of your business at a portion of the cost associated with hiring and managing employees. Pay only for the services you use; and there’s no long-term commitment. Count on ASD to be your scalable, flexible, cost-effective business hub.

Customer Care

  • Order entry
  • Proposals and quotes
  • Incident management
  • Surveys


  • Billing
  • Collections
  • Purchasing


  • Coordination
  • Contracting
  • Client or internal

Internal Support

  • Staff on-boarding
  • Training
  • Technical assistance

Make your back office better. Now.

Now is the time to enhance your back office and administrative functionality with ASD’s Service Desk solution. Contact us today to get started.

Advance your business. Contact us now »